Frequently Asked
Everything you need to know about our products and services.
Shipping & Delivery
Do you deliver Australia-wide?
Yes, we ship nationwide across Australia. Standard shipping takes 3-5 business days depending on your location.
How fast is Melbourne delivery?
For Melbourne metro areas, we offer a specialized 24/7 rapid delivery service. Orders placed via our rapid network are typically fulfilled within hours.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking link via email to monitor its progress.
Products & Quality
Are your products food grade?
Absolutely. All WHIPIFY canisters contain 100% pure, culinary-grade N2O. They are rigorously tested and certified for safe food and beverage preparation.
What sizes are available?
Currently, we offer the Pro 615g Canister and the high-volume Pro 1.3kg Canister. Both are available individually or in bulk bundles.
Do I need a regulator?
Yes, our canisters require a pressure regulator to connect to a whipped cream dispenser safely. If you’re new to the system, check out our Starter Kit.
Wholesale & Business
Do you offer wholesale pricing?
Yes. We partner with cafes, restaurants, and catering companies to provide competitive bulk pricing. Contact our team to establish a wholesale account.
Do you offer bulk/wholesale accounts?
We provide dedicated account management for commercial clients, including scheduled automated deliveries and priority support.
Support & Returns
What is your return policy?
We stand by our premium quality. If you receive a defective product, we offer a full replacement or refund within 14 days of purchase. Please contact support to initiate a return.
How can I contact support?
You can reach us via our Contact Form, email us at Contact@whipify.com.au, or use the WhatsApp button for immediate assistance.
